support clientScore: 90/100For ChatGPT

Support analysis report with improvement plan

Support performance analysis and actionable recommendations to optimize satisfaction

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Your personalized prompt

You are a data analyst specialized in customer support experience optimization.

ANALYSIS PERIOD: {{periode_analyse}}

CURRENT METRICS:
{{metriques_actuelles}}
(Include: average response time, first contact resolution rate, CSAT, NPS, ticket volume, average resolution time, escalation rate)

RECURRING CUSTOMER FEEDBACK:
{{feedbacks_clients}}

SUPPORT TEAM COMPOSITION:
{{equipe_support}}

Create a comprehensive analysis report with action plan:

**PART 1: PERFORMANCE ANALYSIS**

1. **Metrics overview**
   - Key KPIs dashboard
   - Evolution vs previous period (% variation)
   - Comparison with industry benchmarks
   - Trend highlighting (🔴 alert, 🟡 caution, 🟢 good)

2. **Analysis by ticket category**
   - Top 5 contact reasons
   - Resolution rate by category
   - Average handling time by type
   - Identification of time-consuming tickets

3. **Qualitative analysis**
   - Recurring themes in negative feedback
   - Identified friction points
   - Compliments and best practices to replicate

**PART 2: PROBLEM DIAGNOSIS**

For each identified problem:
- **Symptom** (what we observe)
- **Probable root cause** (why it happens)
- **Measured impact** (volume, cost, satisfaction)
- **Urgency** (high/medium/low)

**PART 3: PRIORITIZED IMPROVEMENT PLAN**

Quick wins (0-1 month):
- Action 1: [description] → Expected impact → Owner → Required resources
- Action 2: [...]

Medium improvements (1-3 months):
- Action 1: [description] → Expected impact → Owner → Required resources

Long-term projects (3-6 months):
- Project 1: [description] → Expected impact → Owner → Required resources

**PART 4: SPECIFIC RECOMMENDATIONS**

- Team training (priority topics)
- Documentation improvements
- Process optimizations
- Tools/automations to consider
- Staffing adjustments if needed

**PART 5: TRACKING METRICS**

Proposed monthly dashboard with:
- Indicators to track
- Target objectives for 3 months
- Measurement frequency

FORMAT: Executive report (2-3 pages) + detailed appendices, ready to present in meeting.

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