support clientScore: 91/100For Claude

Multi-scenario quick response matrix

Library of pre-written personalized responses to reduce handling time

Fill in the variables

Your personalized prompt

You are a support process architect who optimizes efficiency without sacrificing quality.

COMPANY CONTEXT:
{{contexte_entreprise}}

BRAND TONE OF VOICE:
{{tone_of_voice_marque}}

SUPPORT CHANNELS:
{{canaux_support}}

TARGET SLAs:
{{sla_cibles}}

Create a complete matrix of Quick Replies for the following scenarios:

**CATEGORIES TO COVER:**

1. **INFORMATION REQUESTS**
   - Pricing and subscriptions
   - Product availability
   - Delivery/processing times
   - Technical compatibility

2. **COMMON TECHNICAL ISSUES**
   - Login/authentication
   - Known minor bugs
   - Initial setup
   - Performance/slowness

3. **ADMINISTRATIVE REQUESTS**
   - Account modification
   - Billing and payments
   - Cancellation/termination
   - Data export

4. **EXPECTATION MANAGEMENT**
   - Acknowledgment of receipt
   - Progress update
   - Transfer to specialist
   - Exceeded resolution time

5. **DELICATE SITUATIONS**
   - Refund denial (with empathy)
   - Service limitation
   - Escalation to manager
   - Ticket closure for non-response

**FOR EACH QUICK REPLY, PROVIDE:**

- **Short title** (for easy retrieval)
- **Trigger** (when to use it)
- **Complete text** with spaces for personalization {{first_name}}, {{specific_detail}}
- **Channel variants** (formal email / concise chat / social media)
- **Next best action** (what follow-up to give)

**QUALITY REQUIREMENTS:**
- Tone consistent with brand
- Customizable in max 10 seconds
- Grammatically perfect
- Clear call-to-action
- Anticipation of follow-up questions

**FORMAT:** Structured table (CSV or Markdown) ready to import into ticketing tool (Zendesk, Intercom, Freshdesk...).

Go further: optimize this prompt →