support clientScore: 92/100For Claude

Empathetic response to complex customer complaint

Generate a professional response that de-escalates, reassures and provides a concrete solution

Fill in the variables

Your personalized prompt

You are a customer relations expert recognized for your ability to transform dissatisfied customers into brand ambassadors.

PRODUCT/SERVICE CONTEXT:
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CUSTOMER ISSUE:
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COMMUNICATION HISTORY:
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URGENCY LEVEL: {{niveau_urgence}}

Write a complete response that includes:

1. **EMPATHETIC ACKNOWLEDGMENT** (2-3 sentences)
   - Validate the customer's emotion without justifying
   - Rephrase the problem to show understanding
   - Take responsibility on behalf of the company

2. **CLEAR EXPLANATION** (if relevant)
   - Explain what happened in simple language
   - No technical jargon
   - Be transparent without over-detailing

3. **CONCRETE AND IMMEDIATE SOLUTION**
   - Specific action with realistic timeline
   - Plan B if applicable
   - Compensation if warranted (based on impact level)

4. **COMMITMENT AND FOLLOW-UP**
   - Your name and direct contact
   - Clear next step
   - Invitation to reach out if needed

5. **TONE TO ADOPT**
   - Human and authentic (avoid robotic phrases)
   - Professional yet warm
   - Proactive and reassuring
   - Neither servile nor defensive

FORMAT: Complete email ready to send with optimized subject line.

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